Technical Support Connection
We provide backline technical support to our members.
Backline technical support is limited to pre-designated onsite
resources only. To receive member technical assistance,
select one of the following support paths:
Create a Help Desk Ticket
If you would like to open a support
ticket and have one of our support specialist
contact you, click the button below. You will
need to provide some basic information about your
issues. A support specialist will contact you
within one hour.
Start Remote Control
If you have been instructed by one of
our support specialists to begin a remote control
session, click the button below.
"I Can't Login to a Module"
This document explains the steps to resolve
common login and access problems with K12 Innovations
modules in Microsoft Internet Explorer version 5 and
higher.
Disabling Your Proxy Settings
Sometimes it is necessary to disable
your proxy server settings to access non-standard websites
or servers. This document explains step-by-step how
to turn on and off your proxy server settings.
